Whether you are stuck on the side of the road with a broken-down vehicle or you are dragging your vehicle across the country, finding the right towing company can feel like a hassle. There’s an extensive list of companies to choose from, all with different services to offer. Here are a few vital things to look for in a towing company so you know who to call when you need towing services.
Location
The first step in finding a towing company is knowing where you are. When you’re looking around at different companies, make sure they serve the area you’re in because towing companies charge by the mile.
If you are broken down on the side of the road, make sure you know your exact location and the location of where you want your vehicle towed before you make that call. That is the only way you can be sure to get an exact price before you hire someone.
Price
Not all towing companies are created equal, but that doesn’t mean the best has to be the most expensive. When you are hiring a towing company, be sure to get the exact price, including taxes, before you decide on which company to go with. Also, don’t forget to ask about possible fees, like as hookup fees and price-permile rates.
You should look for someone who has reasonable prices. The most expensive company may not be the best company, but the least expensive probably isn’t either. That’s why calling around is always a good idea.
Reputation
Even more important than price is reputation. Only people who have hired a specific company can tell you honestly what they are like. Find a company with a great reputation, and you’re sure to get great results.
Experience
When you’re trying to choose a towing company, finding one with plenty of experience is vital. Whether you’re towing a small car, an 18-wheeler, an RV or anything in between, you want your driver to be experienced. This way you can be sure your vehicle will be tied down properly and will get to your desired destination safely.
Make sure when you’re calling around that they have the right equipment for the job. Be very specific about your situation so they can bring the right type of truck for your towing needs. An experienced tower will know to ask pertinent questions about your situation.
Customer Service
There’s nothing more important than feeling comfortable with the company you put in charge of your belongings. Reading reviews will let you know how other people’s experiences have gone, but you should also form your own opinion.
When you’re calling around, take note of how you’re being treated. The way you’re treated on the phone is generally the way you’ll be treated as a whole. If you feel like you’re being taken advantage of, then you probably are.
Find a company that shows you respect and is upfront and honest with you about the services they offer and the prices they charge. Don’t hire someone who acts like they just want your business and don’t really care about you as the customer. Towing services are usually needed at the last minute, and the last thing you need is for someone to take advantage of you in your time of need.
Finding a great towing company doesn’t have to be a hassle. Here at Dean’s Wrecker Service , we’ve been in the business for over 30 years. We have a great reputation for our professionalism, our low rates and our customer service. Whatever your towing needs are, there’s no need to be afraid of being stranded – we’ve got you covered.
